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Troubleshooting
Common issues, error messages, and how to get unstuck quickly.
3 articles in this topic
Troubleshooting · All
How do I submit a complaint?
If something has gone wrong with your screening or how we handled your data, here is how to raise it with us and what to expect.
2 min read
Troubleshooting · Org
The candidate did not receive their screening email
Usually a spam filter or a typo in the address. Here is how to diagnose and resend, plus how to prevent it next time.
1 min read
Troubleshooting · All
Why is my screening stuck or paused?
Common reasons a screening pauses, what each status means, and what you (or the candidate) can do to unstick it.
2 min read
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