Troubleshooting
Common issues, error messages, and how to get unstuck quickly.
How do I submit a complaint?
If something has gone wrong with your screening or how we handled your data, here is how to raise it with us and what to expect.
The candidate did not receive their screening email
Usually a spam filter or a typo in the address. Here is how to diagnose and resend, plus how to prevent it next time.
Why is my screening stuck or paused?
Common reasons a screening pauses, what each status means, and what you (or the candidate) can do to unstick it.