The candidate did not receive their screening email

In short: Ask the candidate to check spam and search for pescheck.io. If still missing, resend from the dashboard. If they have a strict corporate email filter, send to a personal address instead.

Quick checks before resending

In order:

1. Ask the candidate to search their inbox for pescheck, not just scan recent emails. The invitation can sit unread for hours.
2. Check spam, junk, and promotional folders. Some Gmail accounts route automated emails to Promotions.
3. Confirm the email address on file is correct. Typos are the most common cause. Compare to the candidate’s CV.

If all three are clear and the email is still missing, resend from the dashboard.

How to resend

In the screening detail view:

1. Click “Resend invitation”
2. Confirm the email address (you can edit if there was a typo)
3. The candidate gets a fresh email immediately

Each resend creates a fresh secure link. Previous links remain valid unless you specifically revoke them.

When the candidate’s corporate filter is too aggressive

Some corporate IT departments block all “external automated” emails. If a candidate cannot receive the invitation at their work address:

1. Ask for a personal address (Gmail, Outlook, iCloud)
2. Resend to that address
3. Note this in their record so future communications go to the right address

Their consent and screening data is identical regardless of which address received the link.

Preventing this next time

A few habits help:

• Always verify the email address with the candidate before sending (auto-fill from a CV can introduce typos)
• For corporate domains known to filter aggressively: default to personal email addresses for screening
• Send screenings during business hours: candidates more often check their inbox in real time and notice the email

If a particular customer’s domain seems to filter our emails consistently, let us know and we will work with their IT to allowlist our sender.