How do I submit a complaint?
If something has gone wrong with your screening or how we handled your data, here is how to raise it with us and what to expect.
In short: Per our terms and conditions, complaints must be reported within 8 days of discovery, and no later than 3 months after completion of the work. Submit through our support form. We acknowledge promptly and investigate every complaint in detail. If you are not satisfied with our response, the Dutch Data Protection Authority can escalate independently.
When to submit a complaint
Submit a complaint if you believe:
- A check result is factually inaccurate
- The wrong checks were run on you
- Your data has been mishandled (shared with the wrong party, stored too long, used for the wrong purpose)
- Our team behaved unprofessionally
- The screening process was unclear, intrusive, or felt unfair
- A finding is being interpreted against you in a way that does not reflect the facts
You can submit a complaint as a candidate or as an organisation using Pescheck.
How to submit
- Go to our support form and use the message field to describe what happened, when, and what you believe should be done about it
- Mention “complaint” at the start of your message so it gets routed to the Quality team
- If you have supporting documents, mention them; we will reply asking for them if needed
You can also email us directly at [email protected]. For privacy-specific complaints, email our Privacy Officer at [email protected].
What happens next
- We acknowledge that we have received the complaint and give you a reference number
- Our Quality team investigates and responds with the result and any actions taken
- If the complaint is complex and needs more time, we let you know and set an expected response date
What we do internally
A complaint about a screening goes to our Quality team, who:
- Review the screening file and audit log
- Speak to the team members who handled the work
- Verify any external source data that was used
- Where applicable, re-run the check at no cost to you
If we find we made a mistake, we will say so directly, correct any inaccurate data, and tell the requesting organisation that the report has been amended.
Independent escalation
If you are not satisfied with our response, two paths are available:
- For data protection complaints: contact the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority. They investigate independently and can compel us to act.
- For licensed activity complaints: Pescheck operates under POB licence #1551 from the Dutch Ministry of Justice. Complaints about licensed activity can also be raised with the Ministry.
You are welcome to escalate at any time, we will not penalise you for doing so.
Related articles
Your rights under GDPR
As the person being screened, you have specific legal rights over your data: access, correction, deletion, and the right to object. Here is how to use them.
What happens after my screening completes?
Your screening is done. Here is who sees the report, what it contains, and what to do if you want a copy.
Giving consent as a candidate
You've been asked to complete a Pescheck screening. Here is exactly what consent means, what we will ask you for, and your rights at every step.
