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Billing For organisations 2 min read

How does billing work?

Pay-as-you-go: you are billed only for completed screenings. No subscriptions, no setup fees, no minimum spend.

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In short: You are billed only when a screening completes. No subscriptions, no setup fees, no minimum spend. Standard payment terms (14 days) and EU VAT handling apply per our terms and conditions.

When you are charged

The billing event is screening completion, not creation. If you send a candidate a screening invitation and they do not finish, you pay nothing. We only invoice for screenings where the candidate completed all required steps and we delivered a final report.

If a screening is cancelled mid-flow (for example because the candidate withdraws consent, or you choose to abandon a stuck screening), only the partial work completed is charged. We will tell you what the partial cost is before invoicing.

Payment terms

Per Article 6 of our terms and conditions, invoices are payable within 14 days of the invoice date, in euros, unless an alternative arrangement has been agreed in writing. Objections to the amount of an invoice do not suspend the payment obligation, raise any dispute with us as soon as you see it and we will resolve it directly.

VAT and tax

Standard EU VAT rules apply:

  • Dutch business customers are charged Dutch VAT
  • Other EU business customers with a valid VAT number are billed under the reverse-charge mechanism (0% VAT)
  • Non-EU customers are billed at 0% VAT

Prices on quotes are exclusive of VAT and any other applicable government levies. VAT numbers can be added or updated in your account at any time.

Where to see your invoices

Invoices are available in your dashboard under Billing. You can download PDFs and forward them to your finance team or accounting tool. The billing contact on file is automatically emailed a copy when each invoice is issued.

Volume customers and custom billing

If you run higher screening volumes, we can set up custom billing arrangements:

  • Purchase order (PO) requirements on invoices
  • Custom net terms beyond the default 14 days
  • Multi-cost-centre billing with separate invoices per business unit
  • Pre-funded balance for cleaner reconciliation

Contact us to discuss what your finance team needs.

What happens if an invoice is late

Late payment puts the account into default per the terms and conditions, with interest applied as set out there. Practically, we work with customers in good faith on payment issues, get in touch the moment something is going to be late and we will work out a sensible path.

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